Refund policy
Returns & Exchanges
While we hope you will love your new UNDGNS product, we understand that things don’t always go according to plan.
Return Window
You may return or exchange items within 14 calendar days from the date of delivery.
Return Conditions
To be accepted, items must be:
Each order includes a return form. Please include it inside the parcel so we can identify your order. Returns without identifiable information will be sent back to the sender.
Return Shipping
Return shipping costs are the responsibility of the customer.
We recommend using a courier service or any tracked service, as we cannot guarantee delivery for untracked returns.
Refused Deliveries
If a parcel is refused at delivery, 5% of the order value will be deducted from the refund to cover processing costs.
We recommend accepting the parcel and contacting us if something is wrong.
Refunds
Refund Method
Refunds are issued using the same payment method used at checkout.
Shipping fees are non-refundable.
Processing Time
Please allow:
Exchanges
Exchange for a Different Size
For the fastest service, we recommend returning the original item and placing a new order for the desired size. We will aim to process it quickly so you receive the right fit as soon as possible.
Alternatively, please contact us via the contact form or email us at undgns@gmail.com to express your intention to exchange. This process will follow the normal returns timelines. Once your return has made it back to us, we will immediately dispatch the new item.
To be accepted, items must be:
Exchange for a Different Product
We do not accept exchanges for a different product. If you want to buy something else instead, please follow the returns process and buy the new item on a new order.
Exchange Limitations
Each product can be exchanged once.
Further requests will be treated as standard returns.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
If the order has not been shipped, we can cancel it.
If the parcel has already left our atelier, please accept the delivery and then initiate a return.
Return shipping costs remain the responsibility of the customer.